Returned my Convex2 for a very dim screen I received my replacement unit a few days ago. Took over a month of back and forth but glad they did send me another unit. Put a battery in it to make sure it turned on but dont know when or if I will start dialing in the new one.
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Here’s what my coil looks like currently. There’s some oxidation spots going on it looks like.
It still tastes great and continues to work. I hope it stays that way.
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Hi, everyone. Sorry for only getting back to the thread now.
As far as updates, there isn’t much good news. The investor deals are still in limbo. I do not have any capital on my own to restart the company from scratch. The former partner has all the money made from the batch of v2 sales along with the remaining v2 units.
With the coil issue on the previous post, it could be a dud coil that got installed or because of running the TCR too high. So far it’s been only 2 units (the other one possibly being Cheese’s unit which I assume having the same issue) that has been reported of this issue.
I offered KaradjiGreenSea to fund the replacement of the coil including shipping but he refuses to do so and firmly demands the refund, something I solemly intend to do so but I am in a tight situation (as in zero money) myself since I got left hanging from the company dispute.
For any further coil issues or to those that want extra pieces, I am willing to release the coil files to the users so they can source it themselves either locally, or via PCBway or JLCPCB. It’s steel sheet of SS316 that can be either stamped cut or laser cut.
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Me and Jamie are definitely not the same person. He currently has sole access to the original Entheos.Hex 420forum account, the company e-mail and IG account.
I haven’t been active on here as I had to deal with personal problems myself because of the company dissolution that left me with nothing. But yes all issues with current devices should go through him, as he has all the money from the sales and the remaining units as well.
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My experience with entheos so far is being really bad I would recommend to a enemy.So much stress for deal with their mess. Jero didn’t offered the coil as people can see on the e mail. His partner told me that I was scammed by Jero as it wasn’t on the entheos system my purchase so he couldn’t help me. So I am between their fight with this paper weight broken after less than a month after paid 410usd on the convex 2.0 .
My unit lasted 660 puffs just as a disposable e cigarette.
We are doing business I hard work for this money and I only want my refund and never deal with this kind of business.
9 July Jero gave me his word he would be doing the refund by the end of the month of JULY.We are on first OCTOBER and I haven’t received refund or coil. It’s FUCKED.
edit:typography
I did not scam you. Do you not think I am also frustrated that I cannot pay you back yet? I have updated you everytime I am not able to meet the deadline I set, there are things that are not in my control. You dare start posting screenshots? Why don’t you post a screenshot of how you are threatening to kill me and how keep bringing up your personal problems that I have nothing to do with?
You specifically stated you demand a monetary refund and will accept nothing else. You keep bringing up personal problems that have nothing to do with me.
If I never mean to pay you, I would have stopped replying to you a long time ago.
I really don’t want more stress.
I am tired for begging to you and hear excuses and your’s problems I told you that I got my dramas too and a baby coming, I need this money if I didn’t need it I would let it go.
We are in different countries thousand kms away from each other…however I repeat what I said to you - back on my home country people kill for way less than 410usd.It is true.
I asked nicely over 6 times until you got rude.We are all adults it is rough times everywhere
And as I said again and again, this business is something I have worked through thick and thin for the last 4 years. It is not something I am willing to lose face over an amount of 410USD. I mean to pay you back every last cent.
Until I got rude? I have been nothing but professional even after you started your refund claim with an e-mail that containted the word ‘fuck’ multiple times.
So lets do this like fucking gentleman
set a date with you will do this refund.
You do so.
I will send the unit to the address which you want and we never speak again.
This is all I want.
don’t waste more of my time or your’s time.
give a precise date and sort this out as a man. 
Asking a customer to get their own replacement heater coil manufactured is a new one on me! 
If these are expected to eventually break down, then Entheos really should have had replacements in stock to send out to customers before releasing the vape, in my opinion.
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simple as that, It would had avoid all this drama also spend more money right after dropped 410usd, if you charge me cheap price I expect cheap product.If you charge me top shelfie price I will expect top shelfie products.
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when get to this point @Entheos-Jero gets quiet and slippery.
Give us a freaking date mate.That is all
I am merely offering alternatives for the time being for the customers that might need it urgently as things are being sorted out with the company restart. I never meant to say that the manufacturing of the coils will be passed on to the buyers of v2.
The decision to have no spare parts at all included with the v2 release was not from me, I actually kept insisting to the former partner that spare parts be included with every unit but he was adamant on having it to be paid for separately. There was nothing I could do back then as he decides what gets produced.
It looks like this dispute has been going on for some months.
If the coils are cheap, you could and should have had them manufactured yourself by now to take care of your customers.
I’m glad I listened to my gut feelings and pulled out of buying a Convex 2 if this is the level of customer service on offer.
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The situation between me and KaradjiGreenSea is an isolated case and only escalated to this point due to me getting the short end of the stick in the split of the previous partnership. A situation that I intend to do right by as soon as I can.
Since you are not a customer and assumingly won’t ever be, I don’t owe you an explanation of everything that is and was going on internally in the company so you can assume all you want. Even other DHV producers with 10x the amount of capital are having troubles with their new release. Yet even with the bare minimum resources I’ve had over the two releases, the number of buyers who are happy with their purchase heavily outnumber those who are not. Every other buyer who had problems has been taken care of accordingly.
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And with an attitude such as yours, I never will be a customer. 
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Too much drama here. Please work this out in private and report the conclusion here, if you want, but we don’t need all the deets in public.
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As I said, I already know you won’t be one ever and I do accept that your opinon will drag some others into thinking that as well. But up until now, all customers that paid money have been cared for and their problems addressed accordingly.
Yes, there is this one instance now wherein a customer is disappointed and a refund has been delayed extensively, not by choice but by circumstance. If the situation on my end would’ve been any better, that refund would’ve been given immediately and no one would’ve even heard about it. I have tolerated not only his threats of violence but also the inapproriate language he has been using since the very first e-mail regarding his unit issue. He then decides to go publicly with our issue since I refused to give any more response after his use of threats of violence. Still I fully intend to fulfill the refund as soon as I can, even inlcuding the shipping cost.
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I honestly think he’s entitled to be pissed off.
He purchased an expensive vape from you that broke down almost straight away. You then obviously told him that you had no way of honouring the warranty or repairing it and couldn’t refund him promptly either.
Put yourself in his place and think how you would feel.
After the first deadline missed I would have just issued a chargeback, so he’s actually a lot more patient than I would have been.
And I think you will find that it’s your own responses here that will dissuade some from doing business with you, rather than my opinion on it.
Good luck with your vaporiser.
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Sorry for all the additional drama that erupted. I am merely trying to defend the little that’s left of what I started. I only went throught to responding publicly so as to not anyone assume that I am scamming or ghosting the buyer in question. As well as responding to doubters who I don’t even owe anything, who keep on assuming they have all the details to know what I can and should do.