I was hoping someone might could tell me what to expect in dealing with Arizer and warranties. I got a Solo III in May of last year. It had been working great until yesterday morning. I had a few sessions then put it back on the charger and went out for a bit. When I got back I grabbed the Solo for a couple of more sessions and got the “Error 13” message. It hasn’t been dropped recently, the clocks in the house were blinking like we had a quick power outage but that’s not really uncommon due to the local power company running new lines and poles. But never caused an issue before. I hope they’lI replace it, being on disability it won’t be easy for me to buy another one. That thing helps me conserve so much herb I can stay medicated. But I’ve heard the “error 13” is one of the few errors you might get some pushback on. I’m missing my best friend. LoL
The warranty returns from Arizer is really simple. You email them telling them then you answer a few questions they ask then they tell you to ship it to them (you pay) you need to put serial number on every side of box. Then within a short time they email you back and send a replacement or fixed unit. I had one unit sent back then my second unit was on the recall list and got problem fixed both times without hassle.
Also did you check and make sure your unit is not one on the recall list?
if so you can get a new unit with all accessories free.
Sorry to hear that..If it’s on the recall list..Arizer will take care of it..but if not, You should be able to plug it back in & it be ok..I had this happen twice & each time I plugged it back in & it was fine..I think I tried a different charger one of those times..take care..